AZ Cert Prep

At AZ Cert Prep, we are committed to providing high-quality, affordable certification preparation. Please review the following terms regarding refunds and cancellations:

💸 Self-Pay Student Refunds

Refunds for students who pay out-of-pocket are issued under the following conditions:

• Refund requests must be made within 7 days of the course start date.
• Refunds are only available if less than 25% of the course has been completed.
• Requests must be sent in writing to [email protected] with the subject line Refund Request – Self-Pay.

If approved, refunds will be issued back to the original payment method within 7–10 business days.

🏛 ESA & WIOA-Funded Student Refunds

If your enrollment is funded by the Empowerment Scholarship Account (ESA) or Workforce Innovation and Opportunity Act (WIOA):

• Refunds are governed by the terms of the funding agency.
• AZ Cert Prep will coordinate directly with the funder if a refund is required due to withdrawal, non-completion, or ineligibility.
• Students must notify both AZ Cert Prep and their ESA/WIOA contact immediately if they are unable to complete the course.

🔄 Course Transfer & Credit Requests

Students may request to:

• Transfer to a future cohort, or
• Apply unused tuition as credit toward another eligible program (approval required).

Requests are considered on a case-by-case basis.

🚫 Non-Refundable Circumstances

No refunds will be issued in the following cases:

• The course was completed or more than 25% accessed
• Failure to pass certification exams (we do not guarantee results)
• Dismissal for violating terms of use or code of conduct

📩 Questions?

Please email [email protected] if you have any questions about this policy.